Defining How Users Enter Journeys

So you've built an awesome customer journey... what's next? Adding some users, of course! Adding eligible users to journeys lets you automatically send relevant messages to the right customers, make user profile updates, and keep your business intelligence tools up to date. Here's how to get users going through your journeys.

# In this article

# Adding users from a single entry source

1. In the Start tile, open one of your journeys, or create a new one.

2. Double-click the Start tile to open its settings menu.

3. Click the Entry source you want to use.

   • Event Occurs — Adds users to the journey when a specified event is added to their event history.
   • Schedule — Adds users from a specific list on a regularly scheduled cadence.
   • API Call — Adds users to the journey when they're included in a call to Iterable's POST /api/workflows/triggerWorkflow API endpoint.
   • Other Journey — Adds users to the journey when they reach a Send to Journey tile in a different journey.

See Start Tile for details.

4. Click Update to save your changes.

5. Save and publish the journey.

For information about the available entry sources, see Start tile.

# Adding users from multiple entry sources

In some cases, you may want to use the same journey for multiple, similar groups of users. For example, let's say you have a journey called "Brand Promoter Journey" and you want to add all of your users who either left a positive review or referred a friend.

Currently, you can only select one entry source in the Start tile of a journey, but there is a way to add users to a journey from two or more different sources.

To do this, you'll build and connect three journeys: the main journey (the one you want to add users to from multiple sources), then two secondary journeys that add users to the main journey when an event or update occurs.

# Step 1: Set up the main journey

1. Open or build the journey that you want to add users to from multiple entry sources.
2. In the Start tile, select the Other journey entry source.
3. You'll see a "No journeys linked yet" warning. (We'll fix that in a later step.)
4. Save the journey draft.

# Step 2: Set up the first entry source journey

1. Open or build a second journey.
2. In the Start tile, select your first desired entry source (for example, a custom event called leftPositiveReview).
3. Drag a Send to journey tile onto the canvas, and connect it to the Start tile.
4. Configure the Send to journey tile to send users to the main journey.
5. Save the journey draft.

# Step 3: Set up the second entry source journey

1. Open or build a third journey.
2. In the Start tile, select your second desired entry source (for example, a custom event called referredFriend).
3. Drag a Send to journey tile onto the canvas, and connect it to the Start tile.
4. Configure the Send to journey tile to send users to the main journey.
5. Save the journey draft.

# Step 4: Publish and turn on all three journeys

Once you've linked and published all three journeys, any users who get either the leftPositiveReview or referredFriend field added to their user profile will be sent to the Brand Promoter Journey. Any transactional data from the triggering events will also carry over into the main journey and can be accessed there.

# Triggering journey entries with list and subscription imports

If you want a list or subscription import to add users to a journey, enable the Trigger journey entries and exits with this import option while setting up the import.

With this setting enabled, list imports can add users to journeys that use the Subscribe to List or User Profile Update entry sources, and subscription imports can add users to journeys that use the related subscribe or unsubscribe message channel entry sources. The same setting also controls whether those imports can remove users from journeys when linked exit rules are met.

To learn more about this setting, see Adding Users and Creating Lists.

# Want to learn more?

For help troubleshooting one of your journeys, see Journeys: Frequently Asked Questions or reach out to Iterable Support. See Working with Iterable Support.