Please ensure tickets are being opened by an Authorized Support Contact. To ensure each of your concerns gets to the right expert as quickly as possible, please submit a separate ticket for each unique issue.
P1: Outage (i.e. Platform down, campaigns not sent, API errors); P2: Limited functionality (i.e. unavailable import feature, slow send rates); P3: Non-critical loss (i.e. questions, reporting UI bugs, receiving proofs)
Please enter the impact to the business