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Iterable's European Data Center (EDC)

New Iterable customers can choose to host their Iterable projects and data (personal and non-personal) on Iterable's European data center (EDC), which is in Ireland.

Iterable's EDC is GDPR-compliant, does not send data to the US, handles data storage and data processing, and offers feature parity with Iterable's USDC-based offering.

NOTE

Whether your project is USDC-based or EDC-based depends on the terms of your Iterable contract and may not correspond to your company's physical location. For example, if your company is located in Spain (an EU country), but your Iterable account is hosted on Iterable's US data center, you have a USDC-based project. This means you should sign in to Iterable using the URL for USDC-based Iterable projects (https://app.iterable.com) and use the link tracking domain for USDC-based projects links.iterable.com).

Most Iterable customers use Iterable's US data center. If you're not sure which data center your account is hosted on, check with your Iterable customer success manager.

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Organizations and projects

In Iterable, a single organization can have multiple projects, each with separate data. All of an organization's projects must be hosted on the same data center — all in the US, or all in the EU.

UserID-based and hybrid projects only

Iterable's EDC supports userID-based and hybrid projects, but not email-based projects.

For more information about the types of projects Iterable provides, read Project Types and Unique Identifiers.

Signing in to Iterable: region-specific URLs

To sign in to Iterable:

SAML SSO: region-specific URLs

USDC- and EDC-based projects use different single sign-on / ACS / reply URLs:

  • USDC-based projects: https://auth.iterable.com/login/callback?connection=-saml-org-<YOUR_ORG_ID>
  • EDC-based projects: https://auth.eu.iterable.com/login/callback?connection=-saml-org-<YOUR_ORG_ID>

For more information, read Setting Up Single Sign-On.

USDC- and EDC-based projects use different default link tracking domains:

  • USDC-based projects: links.iterable.com
  • EDC-based projects: links.eu.iterable.com

When setting up tracking links, be sure to use the correct domain for your project type. (Keep in mind that "US/EDC-based" refers to where your project's data is stored and may not correspond to your company's physical location).

For more information, read Setting up Link Tracking Domains to use HTTPS.

SMS providers for EDC-based Iterable projects

To send SMS from EDC-based Iterable projects, you can use:

  • Iterable SMS.
  • Your own Telnyx account.

For EDC-based Iterable projects, Twilio is not supported.

For more information about SMS, read SMS Overview.

Email providers for EDC-based Iterable projects

To send email from an EDC-based Iterable project, you can use:

  • Iterable's default integration with Amazon SES.
  • An Iterable-managed integration with Mailgun, or your own Mailgun account.
  • An Iterable-managed integration with Sparkpost, or your own Sparkpost account.

For EDC-based Iterable projects, Sendgrid is not supported.

To learn more about setting up email in Iterable, read Email Setup.

Smart Ingest

Iterable's Smart Ingest feature supports EDC-based projects. Smart Ingest allows you to import data from a supported data source into Iterable. During the setup process, your data source administrator must allow the IP addresses used by Smart Ingest to connect to your data warehouse.

These IPs vary by region, so make sure that you're allowing the correct set of IPs for a successful connection. To learn more, read Smart Ingest IPs to allow.

API keys

Every Iterable API key is associated with a specific Iterable project, which means that it's also associated with a specific data center:

  • API keys created in a USDC-based project can only be used with Iterable's USDC-based API endpoints (base URL: https://api.iterable.com).
  • API keys created in EDC-based project can only be used with Iterable's EDC-based API endpoints (base URL: https://api.eu.iterable.com).

For more information about API keys, read API Keys.

API documentation

You can make API calls directly from Iterable's API docs: enter an API key, choose an endpoint, specify request parameters / a request body, and submit the request.

Iterable provides two sets of API documentation:

  • API docs for USDC endpoints - https://api.iterable.com/api/docs.

    Requests submitted on this page are sent to Iterable's USDC-based API endpoints (base URL: https://api.iterable.com). On this page, you can only use API keys associated with USDC-based Iterable projects.

  • API docs for EDC endpoints - https://api.eu.iterable.com/api/docs.

    Requests submitted on this page are sent to Iterable's EDC-based API endpoints (base URL: https://api.eu.iterable.com). On this page, you can only use API keys associated with EDC-based Iterable projects.

Our API Overview provides information about each endpoint, too.

SDK support

Iterable's mobile and web SDKs support Iterable's EDC:

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