Below you can find how to confirm whether your events are working or how to fix a setup that doesn't seem to work.
Table of contents
Navigate to Audience > Contact Lookup to view a user's tracked events:
Click on the Event History section of your test user to confirm that your
events are being tracked to the correct user. When inspecting the events,
verify that the
dataFields object contains any passed-in data.
- By default, Iterable will track some information on the user (like image or IP address) from third party systems. If you would like this tracking turned off, please notify your customer success manager or contact firstname.lastname@example.org.
- Custom events are starred.
- System events are represented with a checkbox.
- Double-check the API key
- Check the correct user based on whether you initiated the SDK with an Email or UserId identify call.
Push opens are not tracked
Make sure you are using the latest version of Iterable's mobile SDKs:
Custom events tracking
Make sure you are using a call to track event when trying to track custom events. You can either use API events/track or use following code to add custom event tracking to your app
IterableAPI.track(event: "Custom_event", dataFields: ["key": "value"])