Event Tracking: Testing and Troubleshooting

Here's how to verify that your events are tracking correctly in Iterable and how to fix it if they aren't.

# In this article

# Testing

Go to Audience > Contact Lookup and search for a user to view their tracked events.

Click Events > History to confirm that your events are being tracked to the right user. When inspecting events, verify that the dataFields object contains any data you passed in.

# Troubleshooting

Having issues? First, make sure you're using the right the API key. Then check that you're using the same user identifier you used when you initiated the SDK (with either an email or userId identity call).

# If push open events aren't being tracked

Make sure you're using the latest version of Iterable's mobile SDKs:

• Iterable's iOS SDK
• Iterable's Android SDK

# If custom events aren't being tracked

Make sure you're using an event-tracking API call to track custom events. You can either call the POST /api/events/track Iterable API endpoint, or use the following code to add custom event tracking to your app:

# Swift

IterableAPI.track(event: "Custom_event", dataFields: ["key": "value"])

# Java

IterableApi.getInstance().track("Custom_event", datafields);