Below you can find how to confirm whether your events are working or how to fix a setup that doesn't seem to work.
Table of contents
Testing
Navigate to Audience > Contact Lookup and search for a user to view their tracked events:
Sample events:
Click on the Event History section of your test user to confirm that your
events are being tracked to the correct user. When inspecting the events,
verify that the dataFields
object contains any passed-in data.
NOTES
- By default, Iterable will track some information on the user (like image or IP address) from third party systems. If you would like this tracking turned off, please notify your customer success manager or contact support@iterable.com.
- Custom events are starred.
- System events are represented with a checkbox.
Troubleshooting
- Double-check the API key
- Check the correct user based on whether you initiated the SDK with an
email
oruserId
identify call.
Push opens are not tracked
Make sure you are using the latest version of Iterable's mobile SDKs:
- Iterable's iOS SDK
- Iterable's Android SDK
Custom events tracking
Make sure you are using a call to track event when trying to track custom events. You can either use API events/track or use following code to add custom event tracking to your app
Swift
IterableAPI.track(event: "Custom_event", dataFields: ["key": "value"])
Java
IterableApi.getInstance().track("Custom_event", datafields);
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