Event Tracking: Testing and Troubleshooting

Below you can find how to confirm whether your events are working or how to fix a setup that doesn't seem to work.

# Table of contents

# Testing

Navigate to Audience > Contact Lookup and search for a user to view their tracked events:

Sample events:

Click on the Event History section of your test user to confirm that your events are being tracked to the correct user. When inspecting the events, verify that the dataFields object contains any passed-in data.

# Troubleshooting

• Double-check the API key
• Check the correct user based on whether you initiated the SDK with an email or userId identify call.

# Push opens are not tracked

Make sure you are using the latest version of Iterable's mobile SDKs:

• Iterable's iOS SDK
• Iterable's Android SDK

# Custom events tracking

Make sure you are using a call to track event when trying to track custom events. You can either use API events/track or use following code to add custom event tracking to your app

Swift

IterableAPI.track(event: "Custom_event", dataFields: ["key": "value"])

Java

IterableApi.getInstance().track("Custom_event", datafields);