Twilio + Iterable Integration

The Twilio + Iterable integration lets you programmatically send SMS and MMS messages to your users.

# On this page

# Learn more about SMS

Before getting started, read our SMS Overview guide.

# Instructions

To set up your Iterable account to work with Twilio, complete the steps below.

# Step 1: Talk to your Iterable customer success manager

Let your Iterable customer success manager know that you'd like to integrate your Iterable account with Twilio. After they've prepared your account for the integration, continue on to the next step.

# Step 2: Configure your Twilio account and related settings

First, you'll configure your Twilio account and gather some information from it. You'll need to setup and find things such as:

• Your Twilio API key SID and secret
• Your account SID
• Messaging services
• Webhooks and callbacks

Work with your Iterable implementation consultant or customer success manager to complete this setup and gather necessary information.

# Step 3: Add your Twilio account to Iterable

Now, add your Twilio account information to Iterable:

1. In Iterable, navigate to Settings > Sending Platforms.

2. In the Connect a new platform section, click Twilio.

3. On the Twilio page that appears, click Connect account.

4. Fill in the required fields for your account:

   

   Then, click Connect account.

5. For the account you've just created, click Add messaging service.

6. Fill in information about the messaging service you'd like to associate with the account:

   

   For more information on choosing a message type binding in this step, see our SMS Overview guide.

   When you're done, click Add messaging service.

# Step 4: Finish configuring Iterable

To finish setting up your Iterable account to work with Twilio, work with your implementation consultant or customer success manager. You'll need to do things such as configure your senders and message channels and types.

# Step 5: Send yourself a test SMS campaign

To learn how to send yourself a test SMS campaign, read:

• Creating SMS Templates
• Creating Triggered Campaigns