In Iterable, an organization can have many projects. Each project is a separate entity, with separate data.
Create multiple projects if:
- You would like a live, production project and a sandbox project (for testing purposes).
- Your organization contains multiple brands that don't share user bases or senders.
- You're an agency that uses Iterable for multiple clients.
Billing is based on aggregate subscribers across all projects.
In this article
All of an organization's projects must be hosted on the same data center — all in the US, or all in the EU.
For more information, read Iterable's European Data Center (EUDC).
To create a project, you'll need the Create Projects org permission.
Creating a project
To create a new project:
Click the name of the current project in the top-right corner of the screen.
Click New Project.
Enter a name for your project, and select your project's default time zone.
Select the Unique Identifier you'll use to identify users in your project. You can choose
userId, or Hybrid (both
After you make a selection, this setting can't be changed. For help making a choice, talk to your customer success manager. Also, read Project Types and Unique Identifiers.
Editing a project
To edit a project's settings, navigate to Settings > Project Settings. Here, you can update the project's name, time zone, sender details, custom events, locales, and more. To learn about configuring your project's settings, see Project Settings Overview.
Deleting a project
To delete or archive a project, please contact your Iterable customer success manager.
When a project has been archived for 30 days, all user data is automatically deleted from that project. Before archiving a project, make sure to back up any user data you want to keep.
Want to learn more?
For more information about some of the topics in this article, check out this Iterable Academy course. Iterable Academy is open to everyone — you don't need to be an Iterable customer!