Setting Up Mail Domains

In Iterable, campaigns can be sent through Amazon SES's shared IP or through another ESP, such as Dyn, SendGrid or SparkPost. If you're using another ESP, you'll need to set up a separate sending and tracking domain. Please note: this does not apply if you're using Amazon SES. 

(If your website is HSTS compliant and you're using Amazon SES, then an HTTPS tracking domain needs to be added - check out our Setting Up HTTPS links for Click Tracking article).

On the Mail Domains page, there are two sections: Sending and Tracking Domains...

• Tracking Domains are used to whitelabel links in your campaigns and for click tracking
  • Only one tracking domain can be used for each sending domain
  • When hovering over the links in your campaigns, users will see this domain
  • When a user clicks on a link within your campaign, we will set 4 cookies on the tracking domain (more information here)
• Sending Domains is for setting the domain that you want to send from
  • We recommend that you add and verify each sending domain associated with the senders you list in Settings > Senders

Tracking Domains

To add a tracking domain:

1. Ensure first that you have registered the tracking domain CNAME (DNS) record with a value of "links.iterable.com"
2. On the Mail Domains page, in the Tracking Domains section, enter the tracking domain that you'd like to use for whitelabeling links and click tracking
3. Click on "+ Add Tracking Domain"
4. Check the "Default" box if you would like this to be the default tracking domain for each of the sending domains that you enter
5. If your website requires HTTPS and you completed the associated setup, notify your Customer Success Manager to toggle the "HTTPS" button to on
6. Please allow 24 hours for the domain to be verified

Note: If your website is HSTS compliant and you are using a CloudFront distribution, the CNAME is shown on the Tracking Domains page as “links.iterable.com.” This occurs through double forwarding:

links.YOUR_DOMAIN.com CNAME to CloudFront Distribution CNAME to links.iterable.com

Sending Domains

To add the sending domain, follow the instructions below. 

1. Add the sending domain to your ESP setup (your account manager can help with this)
2. Add the associated DNS record(s)
3. Go to Settings > Mail Domains in Iterable
4. Under the "Sending Domains", enter the sending domain (i.e. mycompany.com) that you'll be using with your ESP account
5. Click on "+ Add Sending Domain"
6. If you do not want to use the default tracking domain for a particular sending domain, click "Edit" on the right side, then select a different tracking domain from the associated dropdown, under the "Tracking Domain" column. 
7. Notify your account manager or contact support to verify the sending domain