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Setting Up Mail Domains

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Rebecca
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In Iterable, campaigns can be sent through Amazon SES's shared IP or through another ESP, such as Dyn, SendGrid, or SparkPost. If you're using another ESP, you'll need to set up a separate sending and tracking domain.

NOTE

This does not apply if you're using Amazon SES. If your website is HSTS compliant and you're using Amazon SES, then an HTTPS tracking domain needs to be added. Check out our Setting Up HTTPS links for click tracking article.

On the Settings > Mail Domains page, there are two sections: Tracking Domains and Sending Domains.

#Tracking domains

Tracking domains are used to white label links in your campaigns and for click tracking.

NOTE

  • Only one tracking domain can be used for each sending domain.
  • When hovering over the links in your campaigns, users will see this domain.
  • When a user clicks on a link within your campaign, we will set four cookies on the tracking domain. More information can be found in the Purchase and revenue tracking guide.

#Adding a tracking domain

To add a tracking domain:

  1. Ensure first that you have registered the tracking domain CNAME (DNS) record with a value of links.iterable.com.

  2. In Settings > Mail Domains, under Tracking Domains, enter the tracking domain that you'd like to use for white labeling links and click tracking.

  3. Click on + Add Tracking Domain.

  4. Check the Default box if you would like this to be the default tracking domain for each of the sending domains that you enter.

  5. If your website requires HTTPS and you completed the associated setup, notify your customer success manager to toggle on the HTTPS button.

  6. Allow 24 hours for the domain to be verified.

NOTE

If your website is HSTS-compliant and you are using a CloudFront distribution, the CNAME is shown under Tracking Domains as links.iterable.com. This occurs through double forwarding:

links.YOUR_DOMAIN.com CNAME to CloudFront Distribution CNAME to links.iterable.com.

#Sending domains

Use sending domains to set the domain from which you'd like to send email. We recommend that you add and verify each sending domain associated with the senders you list in Settings > Senders.

To add the sending domain, follow these instructions:

  1. Add the sending domain to your ESP setup (your account manager can help with this).

  2. Add the associated DNS record(s).

  3. Navigate to Settings > Mail Domains.

  4. Under Sending Domains, enter the sending domain (i.e. mycompany.com) that you'll be using with your ESP account.

  5. Click + Add Sending Domain.

  6. If you do not want to use the default tracking domain for a particular sending domain, click Edit on the right side, then select a different tracking domain from the associated dropdown, under the Tracking Domaincolumn.

  7. Notify your account manager or to verify the sending domain.

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