Testing and Troubleshooting Iterable's iOS and Android SDKs

Here are some common issues with troubleshooting your SDK initialization.

# In this article

# iOS SDK initialization testing

• Can you add the import the library without an error:

  import IterableSDK	
  

• Double check your API credentials

# iOS SDK troubleshooting

# CocoaPods troubleshooting

• Update your pods
• Check the syntax of your Podfile
• Ensure you're opening the Xcode .xcworkspace, not the .xcodeproject file

If you see this error:

[!] CocoaPods could not find compatible versions for pod "Iterable-iOS-AppExtensions":
  In Podfile:
    Iterable-iOS-AppExtensions
​
There are only pre-release versions available satisfying the following requirements:
	'Iterable-iOS-AppExtensions', '>= 0'

You should explicitly specify the version in order to install a pre-release version

​

1. Make sure you are using verified latest release of CocoaPods.

   To update CocoaPods run following command in the terminal:

   sudo gem install cocoapods
   

2. Make sure you add the Iterable-iOS-AppExtensions pod, without a specific version (or =>0).

   ​

# Carthage troubleshooting

• Update to the latest released version of the SDK
• Update Carthage

# Manual import troubleshooting

• Ensure you manually linked the libraries
• Check that the libraries are listed in your Linked Frameworks and Library section under the General tab

# Android SDK initialization testing

To make sure SDK is successfully integrated, perform a gradle sync. ​ ​

# Android SDK initialization troubleshooting

# Gradle sync failed

​ Gradle sync failed with

ERROR: Failed to resolve: com.iterable:iterableapi:3.1.3

Ensure you have jcenter() in project level gradle file: ​

allprojects {
    repositories {
        google()
        jcenter()
    }
}

# Multiple push providers

To learn how to work with multiple push providers, please read Setting up Android Push Notifications.

# Next steps

After installing the SDK, please read Identifying the User.