Journey Assist

Every marketer wants to build engaging customer journeys, but it's a time-consuming task, no matter how you slice it. If you've ever wished the process was a little easier and quicker, look no futher than Iterable’s Journey Assist. With just a little text about the type of experience you want to create, or by selecting one of the provided prompts, Journey Assist generates a text-based summary of the journey flow it will create. Edit the description, as needed, and with a single click, Journey Assist generates the tiles and flow you requested.

Specifically, Journey Assist:

• Generates new journeys from scratch with a little prompting from you.
• Makes journey setup easier and quicker than ever by creating tiles and a journey flow for you.
• Enables you to easily and quickly add to your existing journeys.

# Using Journey Assist

You can use Journey Assist to create new journeys or to update existing ones.

# Create a new journey

1. Go to Messaging > Journeys, and click Create Journey.

2. Select one of the provided journey prompts (for example, Welcome Journey) or describe the type of journey you want to create. Journey Assist will create a text-based description of the journey it will create.

   

3. Review or modify the summary of the journey that will be created, then click Generate. Journey Assist will create the tiles and flows for you.

   

4. If you’re happy with the journey, click Keep to save it so you can edit its details. Alternatively, you can delete the suggested journey to return to a blank screen or edit the journey to return to the text-based prompt.

5. In Studio, complete any additional edits that are needed to meet your requirements. For example, you can choose the template for a campaign or define the way a Yes | No split tile filters. See Building Journeys for more information.

6. Click Save Draft or Test Journey. Journeys are not autosaved.

# Update an existing journey

There are a couple ways you can update existing journeys with Journey Assist.

# Replace a group of tiles

1. In the existing flow, click to select the tile you want to replace. (Hold Shift and click to select multiple tiles.)

2. Click Generate (look for the AI icon).

3. Select Replace Selected Tiles.

   

4. Select one of the provided templates (for example, Send Message) or type a prompt that describes the tile you want to create.

5. Click Generate and Replace.

6. Click Keep to replace the previous group with the generated one. Alternatively, you can restore the original grouping or edit the grouping in the text-based prompt.

7. Complete any additional edits that are needed. See Building Journeys for more information.

8. Click Save Draft or Test Journey. Journeys are not autosaved.

# Add tiles to the end of a journey

1. Select the tile at the bottom of the desired path and click Generate. Alternatively, you can click the Add to Path button on the selected tile to complete the next steps.

2. In the Generate Tiles dialog, select Add Tiles to Path.

3. Select one of the provided templates (for example, Send Message) or type a prompt that describes the tile you want to create.

4. Click Generate.

5. Click Keep to replace the previous group with the generated one. Alternatively, you can restore or delete the original grouping or edit the grouping in the text-based prompt.

6. Complete any additional edits that are needed. See Building Journeys for more information.

7. Click Save Draft or Test Journey. Journeys are not autosaved.

# Want to learn more?

For more information about some of the topics in this article, check out these resources.

Iterable Academy

• Product Bite: Journey Assist

Support docs

• Studio Basics
• Building Journeys