2022 Release Notes

Check out the new features we've released so far in 2022!

If you have questions about any of these features, talk to your Iterable customer success manager.

# August 2022

# SMS opt out attribution

August 3, 2022

With this release, you can now attribute SMS unsubscribes to a particular campaign and track them in Campaign Analytics. Identifying which campaigns might be contributing to user churn provides the insight you need to adjust future campaigns so that they better serve your users, making them less likely to unsubscribe.

Let’s take a look at how it works.

When Iterable receives an opt out response (like STOP, or NO), the system looks for all user profiles that have a phone number that matches the one that was used to unsubscribe. Then, Iterable determines whether a campaign was sent to any of those users in the past three hours. If a campaign was sent within three hours, Iterable attributes the SMS Unsubscribe event to that campaign. If more than one campaign was sent within the three hour window, the unsubscribe is attributed to the last campaign sent. If no campaign was sent within that time, the unsubscribe is not attributed to a campaign.

See SMS Unsubscribes for more information and examples.

# July 2022

# p8 Authentication for iOS Push Notifications

July 28, 2022

Iterable can now use token-based authentication to communicate with Apple's Push Notification service (APNs) when sending iOS push notifications.

With token-based authentication for push notifications, you can use a single, non-expiring auth token (.p8) for all your apps, across development and production. This means you don't have to renew and update your push certificates in Iterable each year. Additionally, Apple indicates that token-based authentication can improve push notification send speeds, too.

To start using push authentication tokens, navigate to Settings > Mobile Apps and add authentication tokens (.p8 files) to your apps.

To learn more, read Setting Up iOS Push Notifications.

And check out Apple's documentation, too:

• Establishing a Token-Based Connection to APNs
• Establishing a Certificate-Based Connection to APNs.

# Journeys — Draft mode & Tilesets

July 14, 2022

We just released two new Journeys features: Draft mode and Tilesets.

# Draft mode

Now you can edit a journey without worrying about messing up the live version!

With Draft mode, you can work on a journey in the background while your users continue through the live version as usual. Edit some tiles, get a teammate to review your draft, test things out, and publish your changes when you're ready. (Take your time, we won't judge! 🙂)

# Tilesets

Got a group of tiles you add to journeys all the time? Save them as a tileset!

Tilesets are groups of tiles that you can save and reuse in multiple journeys—so you can spend less time repeating yourself and more time building delightful customer experiences.

Once you've created a tileset, you and your teammates can quickly add it to any journey within the same project. Happy building!

# Fresh login experience

July 14, 2022

Today, we're showcasing a brand-new look for our login page:

This release includes:

• Identity-first sign-on when you log in using username and password.

  To sign in, enter your email address and click Continue. Then, enter your password and click Continue again.

  To reset your password, enter your email address in the sign-on screen and click Continue. Then, click Forgot password?. We'll send you an email with instructions for setting a new password.

• We've updated the emails we send for certain activity related to your account security: user registration, password reset, locked account, and more.

Check out the new login page (if you're already signed in to Iterable, you'll need to log out to see the new page).

To learn more about the different ways your Iterable users can sign in, see Authentication Options.

# Offline events processing

July 12, 2022

This release makes offline events processing available to all Iterable customers who'd like to use it — just ask your customer success manager to enable it for your account, and upgrade your apps to use one of the following SDK versions:

• Iterable's iOS SDK, version 6.4.5+
• Iterable's Android SDK, version 3.4.7+
• Iterable's React Native SDK, version 1.3.3+

Offline events processing saves a local copy of events triggered in your app while the device is offline (up to 1000 events). When a connection is re-established and your app is in the foreground, the events will be sent to Iterable.

For more information, read Offline events processing.

# Docs update for Android 13

July 8, 2022

We've updated our documentation to describe Android 13's new POST_NOTIFICATIONS permission, and how you can use it to request permission for your app to display push notifications.

For more information, check out:

• Our blog post, How to Push Forward with Android 13
• Android's Notification runtime permission article

# Sharing campaign analytics views

July 7, 2022

Now, you can share a specific Campaign Analytics view with other people on your team. Click the Share button at the top of the Campaign Analytics page to copy a link that you can share with anyone who has access to your project. They'll see the same filters and date range you’ve selected in your view.

See Viewing Campaign Analytics for information.

# Webhooks must now use HTTPS

July 5, 2022

For your security, starting today, system and journey webhooks that use HTTP URLs (as opposed to HTTPS) will fail. This may cause journeys that rely on them to fail, too.

If your project has any system or journey webhooks that use HTTP URLs, update them to use HTTPS. However, before doing so, work with your engineering teams and website administrators to verify that the webhook endpoints themselves can support HTTPS requests.

We originally announced this change on March 31, 2022. If you have any questions, contact your Iterable customer success manager.

# June 2022

# Sending Platforms

June 29, 2022

We've renamed our ESP Accounts page and updated its design! Now, this page is called Sending Platforms, and it has a fresh, marketplace-like look and feel that's consistent with our Aurora design language. The updated page looks like this:

(Don't worry: everything you set up on the old ESP Accounts page is still available on the updated page!)

On the Sending Platforms page, you can provide information about your accounts with third-party email and SMS sending platforms, so your Iterable project can use them to send messages.

Email

• Amazon Simple Email Service (shared IP pool) —  Iterable's default email setup
• SparkPost
• Mailgun
• SendGrid

SMS

• Twilio
• Telnyx

For more information about configuring these accounts and adding them to Iterable, check out these support guides:

• Email Setup
• Integrating Amazon Simple Email Service (SES) with Iterable
• Integrating SparkPost with Iterable
• Integrating Mailgun with Iterable
• Integrating SendGrid with Iterable
• Integrating Twilio with Iterable
• Integrating Telnyx with Iterable

If you'd like to use Iterable's account with one of these providers rather than your own, or if you have any questions about this update, talk to your customer success manager.

# New ways to manage your custom events

June 28, 2022

Our latest update adds a new retention period setting for a project's custom events, and an updated look and feel to the Custom Events page for your projects.

# What’s new

Custom Events page refresh

We've been hard at work updating our UI, and with this release we're sending you our latest enhancements to Settings > Custom event usage, including:

• A refreshed page design, extending our modernized user experience.
• A brand new date picker to help you filter events by date (including a new shortcut to select the past 3 days).
• A unified view of lists and journeys that reference a custom event.
• Updated page columns, including a new display for Retention period and a single column for list and journey references.

Keep reading about the Custom Events page and how to interact with it by visiting our support guide, Monitoring Custom Event Usage.

Set a retention period for custom events

Until now, custom events have been stored indefinitely. As time passes, older events often become less relevant to your marketing campaigns. Event data aggregates over time, and the high volume can impact the timely performance of dynamic lists and journeys.

With this release, you can now create a retention policy that defines the maximum age of data to store; expired data will be deleted after that period. This enables you to focus your marketing efforts on data that has value, and to remove stale event data.

By default, custom events will have an unlimited retention period and remain stored indefinitely. Users with the Project Configuration > Project Settings permission can update custom events so they have a retention period and are only stored for as long as you need them.

# List description field

June 27, 2022

Forget about complex list naming conventions or scouring segmentation criteria to understand what a list is for. Use Iterable's list descriptions instead!

Make it easier to collaborate by adding descriptions to your lists when you create them, or add descriptions to the lists you already have. This new field is available on all your list types, so have fun!

List descriptions can be up to 140 characters long and are always optional.

Visit our Adding Users and Creating Lists guide to view list descriptions.

# Access in-app and web push campaign data with Snowflake

June 21, 2022

Now, in addition to accessing system event data from Iterable email, SMS, and push campaigns in Snowflake, you can also access data from your in-app and web push campaigns. Events like in-app and web push clicks, sends, and send skips can now be sent from your Iterable project to your Snowflake account.

To learn more, read our support guide on [Snowflake Secure Data Sharing](https://support.iterable.com/hc/articles/4404943746708.

If you have questions about this feature or you'd like to use it, talk to your Iterable customer success manager.

# Messaging Insights, Campaign Analytics, and Metrics Documentation Updates

June 14, 2022

# Viewing In-App Metrics

Now, you can use Messaging Insights and Campaign Analytics to view in-app campaign data for each mobile app or website that’s targeted by a campaign. These new views make it easy to see which apps or websites are contributing the most to your campaign performance.

For information, see Messaging Insights and Viewing Campaign Analytics.

# Sharing Messaging Insights views

If you’ve ever wished you could share a view from Messaging Insights with another person, today’s your lucky day. Now, instead of recreating the settings you want to share, just click the Share button from Messaging Insights to copy a link that you can share with anyone who has access to your project, so they can see the same filters and date range you’ve selected in your view.

See Messaging Insights for information.

# Metrics definitions documentation updates

To make it easier to find what you’re looking for, we’ve consolidated all of Iterable’s metrics into a single doc—Metrics Definitions. Now, you’ll find descriptions of Iterable’s general, email, in-app, push/web push, and SMS metrics in a single place.

# New icon for Iterable AI

June 1, 2022

We’re excited to announce a fresh new look for the icon that Iterable uses throughout the app to represent key AI features. Keep an eye out for the new lightning bolt icon to identify when a feature is associated with Iterable AI.

# May 2022

# Send SMS with Telnyx

May 25, 2022

With this release, we've added the ability to send SMS/MMS from Telnyx. With this new partnership, we now offer carrier-direct messaging to over 230 countries—all from your Iterable project! This integration works seamlessly to send SMS campaigns, capture SMS events, track link clicks, and trigger workflows.

To find out more about sending SMS from your Iterable project via Telnyx, see Integrating Telnyx with Iterable or contact your customer success manager.

# Multiple conversion events

May 24th, 2022

To help you get a deeper understanding of a campaign’s performance, you can now track multiple conversion events at once. To do this, just select all the relevant custom conversion events when you're setting up your campaign.

For example, to see how many users download your app in response to a given campaign, and also how many purchases the campaign generates, you might specify a couple of different custom conversion events:

• app_downloads (or whatever custom event you use to track app downloads)
• iterable_purchase (which causes Iterable to track conversions for purchase events created with POST /api/commerce/trackPurchase)

After you send your campaign, you can view conversion metrics in Campaign Analytics.

What's new

Track custom events and purchase events, together! No more choosing one or the other. In Campaign Analytics, you can:

• On the Engagement card, get a breakdown of the conversions that are attributed to a campaign.

  

• On the Conversions card, see how conversions perform over time.

  

• On the Revenue Breakdown card, view revenue and purchase metrics.

  

Read more about these updates in Tracking Custom Conversion Events.

# User Profile page refresh

May 9th, 2022

We’ve updated the UI and user experience to keep your user profiles looking and feeling fresh and current. We haven't changed how any of the features work, so you can enjoy this updated experience without relearning the page.

# What’s changed

We've given Iterable's User Profile page a sleek new design, which includes:

• A revamped look and feel, with a spiffy new UI and a streamlined navigation, to continue our Aurora User Experience rollout.

• Inclusive features. The user profile picture is now the same for all users, for a gender inclusive experience. We've also sunsetted our FullContact integration.

• Events updates. We grouped the Event Summary and Event History pages under a single menu item, and we added an overview of recent events.

• Improved search and filtering, so you can more easily find particular events.

Read about all of this and more in the updated User Profile docs!

# Snippets finder tool

May 2nd, 2022 - Public beta

We just released our brand-new Snippet Finder feature! This tool lets you select a snippet, then see all the places where it's being used in Iterable (like in campaigns, templates, and other snippets).

# What's new

• See everywhere your snippet is being used before you edit or delete it.
• Click the columns to quickly sort your search results by name, medium, type, status, and last modified date.
• Jump to your snippet in a new tab using the See snippet button to make edits to your snippet alongside the snippet locations page.
• Use Filters to narrow down the results of your snippet locations and find precisely what you're looking for.
• Click Export to save your results as a CSV file.

To learn more about the new snippets finder tool, see the See Where Snippets are Used support doc.

# Ready to try it?

The new Snippets location feature is now available in public beta.

# April 2022

# New Studio GA

April 27, 2022

Out with the old and in with the new! The new Studio is now available for all Iterable customers. The classic version of Workflow Studio has officially retired (and is enjoying a well-earned beach vacation 🏖).

# What’s new

The new Studio has some exciting new features we think you'll love:

• Sleek new design: Build your journeys in a flash, with a beautifully redesigned workspace that keeps up with you.

• Notes: Collaborate with your teammates or leave reminders for yourself while you’re building a journey.

• Updated analytics: Now you can see campaign performance data (like total sends, delivery rate, open rate, and click rate) on the message tiles you’ve added to the canvas.

• Save as image: Save a snapshot of your journey as a PNG file.

To learn more about the new Studio, see the updated Journeys support docs.

# Questions? Feedback?

We'd love to hear what you think of the new Studio! If you have questions or feedback, drop us a line with the Feedback button in Studio, or reach out to your Iterable customer success manager.

# Access SMS campaign data with Snowflake

April 19, 2022

Now, in addition to accessing system event data from Iterable email and push campaigns in Snowflake, you can also access data from your SMS campaigns. Events like SMS bounces, clicks, opens, and sends can now be sent from your Iterable project to your Snowflake account.

To learn more, read our support guide on Snowflake Secure Data Sharing.

If you have questions about this feature or you'd like to use it, talk to your Iterable customer success manager.

# March 2022

# Webhook HTTPS update

March 31, 2022

In line with data encryption and security best practices, Iterable no longer allows new system or journey webhooks to use HTTP-based URLs. Instead, all new webhooks must use HTTPS.

If your Iterable projects have existing system or journey webhooks that rely on HTTP URLs, they're still functional today. However, Iterable's support for HTTP-based webhooks will end on Thursday, June 30th, 2022. Starting on that day, webhooks that use HTTP URLs will fail, which may also cause journeys that rely on them fail.

We’ll send a final notification email on Thursday, June 30th, 2022, once support for HTTP-based webhooks has been disabled.

For more information, read:

• Iterable's Webhooks Overview
• Google's Use Hypertext Transfer Protocol Secure (HTTPS) on your domain

If you have any questions, contact your Customer Success Manager.

# Drag-and-Drop editor updates

March 14th, 2022

We just released a new and improved version of our Drag-and-Drop template editor!

This editor features:

• Faster load times: Build your templates in a flash, with an editor that keeps up with you.

• Mobile design mode: We've made it even easier for you to build mobile-first messages and preview how they'll look on your users' devices.

• New tiles: We've added a few new drag-and-drop tiles—Title, Paragraph, List, Button, and more!

• Smaller file sizes and simpler HTML output: The new Drag-and-Drop editor saves your templates more efficiently than ever before.

• Wider email client compatibility: Now the Drag-and-Drop editor is compatible with more email clients.

• Emoji keyboard: Now you can easily add emojis to your templates! (Find this in the text block settings menu. 🙂)

To learn more about the new Drag-and-Drop editor, see:

• The Template Editors support doc
• Our post in the Iterable Community
• BEE's support documentation

The new Drag-and-Drop editor is now available in beta. Talk to your Iterable customer success manager to sign up and start using it today.

# Relevance score, SMS click event updates

March 10th, 2022

With this release, you can now:

• Set a relevance score on your iOS push notifications, so that iOS knows which of your push notifications to display when featuring your app in a Notification Summary (this feature only impacts users running iOS 15+).

• Use SMS click events to trigger workflows and system webhooks, and to filter users in workflow filter nodes.

# Relevance score

When creating a push notification template in Iterable, you can now set a relevance score.

Introduced by Apple as part of iOS 15, relevance scores help iOS determine which push notification to display when featuring your app in a Notification Summary:

• When iOS features your app in a Notification Summary, it displays the push notification (for your app) with the highest relevance score.

• Otherwise, the relevance score determines how iOS sorts your app's push notifications in the non-featured section of the Notification Summary (push notifications with higher relevance scores sort to the top).

Relevance scores only affect push notifications for users running iOS 15+ (other users can still view the push notification normally).

To learn how to set a relevance score for an Iterable push notification campaign, read Template Options for Push Notifications.

# SMS click events

When you use SMS link shortening and click tracking to shorten the links in your SMS campaigns, Iterable captures SMS click events for users who click on those links.

As of this release, you can now use SMS click events to:

• Trigger a system webhook
• Trigger a workflow
• Filter users in a workflow

For example, here's a workflow filter node that includes users who have clicked a link in a particular SMS campaign:

# Unique Email Opens metric

March 8th, 2022

With this release, the Unique Emails Opens metric has been changed to Unique Email Opens. Update data pipelines or scheduled jobs that reference this metric as soon as possible.

To learn more, read our support guide on Metrics Definitions.

# Studio (public beta)

March 1st, 2022

We’ve combined the power of our all-new Aurora User Experience with everything you love about Workflow Studio to create an entirely new journey creation experience: Studio.

What’s new:

• All-new design: We rebuilt this page from the ground up—with faster load times, new icons, and color-coded components.

• Simplified names: Workflows are now Journeys, nodes are now tiles, and triggers are now entry sources.

• Everything in one place: We reorganized the tile panel to make it easier to find the tiles you use the most.

• Easy collaboration: Now you can add notes to the canvas to collaborate with your teammates as you build.

To learn more about the new Studio, see the new support docs.

The new Studio is now available in public beta. Talk to your Iterable customer success manager to sign up for the beta and start using the new Studio today.

# February 2022

# Snippets - updated UX, new features

February 23rd, 2022

As part of the new Aurora User Experience, we've given snippets a new look and feel. Plus, we've added some new features we think you'll love.

• Sleek new page layouts: Create, edit, and manage your snippets faster than ever.
• Easy copying and cloning: Quickly make a copy of a snippet and add it to a template.
• Improved saving and collaboration: Now you can see who last modified one of your snippets so you never miss a beat.

To learn more about these updates, see the new snippets support docs.

# Messaging Insights - cross-medium analytics

February 22nd, 2022

With this update to Messaging Insights, you can now view audience data for all selected mediums in a single view on the Audience tab. You can also select the metrics that filter your query in the left-hand portion of the screen, as you do for other queries, for a more seamless experience.

To learn more about working with campaigns, read our Messaging Insights support guide.

# Messaging Insights updates

February 15, 2022

In an effort to streamline your experience with our product, now, when you select multiple campaigns from the Campaigns page, you're directed to Messaging Insights, the single best place to view aggregate campaign data. Messaging Insights provides all of the data you may have previously accessed from the Aggregate Analytics page, but in the same interface as other campaign data.

As part of this update, the Aggregate Analytics page has been removed.

To learn more about working with campaigns, read our Introduction to Campaigns support guide.

# Access system event data from push campaigns

February 10, 2022

Now, in addition to accessing system event data from Iterable email campaigns in Snowflake, you can also access data from your push campaigns. Events like push bounces, opens, sends, and more can now be sent from your Iterable project to your Snowflake account.

To learn more, read our support guide on Snowflake Secure Data Sharing.

# Exclude pre-fetched and proxied open email from Apple Mail, Gmail, and Yahoo

February 8, 2022

If you’ve been wondering how accurate your email open rates are in light of recent Mail Privacy Protection changes, you’ll be happy to hear about the new metrics we’re announcing today. Whether you’re creating a Messaging Insights query, or reviewing Campaign or Workflow Analytics, you can use Total Email Opens (filtered) and Unique Email Opens (filtered) to exclude email from Apple Mail (on iOS 15), Gmail (mobile and web), and Yahoo after February 7, 2022.

While these metrics may narrow the scope of your reports, we think it’s important for you to know that your open rates aren’t artificially inflated by the pre-fetched and proxied opens that can come from these services. And, if you want to include those stats, you still have access to the original Total Email Opens and Unique Email Opens metrics, as well as lots of other ways to assess the effectiveness of your campaigns (see Viewing Campaign Analytics and Messaging Insights for some ideas).

As part of this update, we’ve also added the proxySource data field to Email Open events. This field identifies the platform or mail server that was potentially used to open an email by proxy. Possible values include Apple, Gmail, and Yahoo.

Read our blog post to learn more about What Apple's iOS 15 Privacy Updates Mean for Marketers.

# January 2022

# Click and drag columns for Messaging Insights

January 18, 2022

You asked for it, and we've delivered. With this release of Messaging Insights, you can rearrange the data columns on any tab by clicking and dragging the column header to the preferred location.

For more information, see Viewing metrics.

# Brand Affinity update for Apple Mail

January 12, 2022

With this release, we've tuned Brand Affinity to account for Apple's Mail Privacy Protection feature.