Have a question? You can get fast answers from our virtual support agent (available to Standard support plan members). Here are a few tips and tricks for getting the most out of the virtual support agent.
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Use content IDs instead of links
Right now, our virtual support agent doesn’t understand links. To ask the virtual agent a question about a specific campaign or journey, please include the campaign/journey ID.
Use concise but complete phrases
The virtual support agent understands brief, complete questions. For instance, if you would like to ask how to change the color of a button in a template, ask something like, “How do I update my button’s color?”.
| Do ask | Don't ask |
|---|---|
| How do I create a new project? | New project |
| How can I use Segmentation to query for users that opened an email? | Segmenting users |
| How are API rate limits applied? | API rate limits |
| How do I add a new org member to my project? | org member |
Get more help
If you get stuck, you can always reach out to our support team. Just ask the virtual support agent to create a ticket for you.
The virtual support agent can't connect you with a live support agent via chat, as live chat is only available in select support plans. Email support is available to all Iterable customers.
To get access to live chat support, contact your Customer Success Manager to discuss the details of your support plan.
Have feedback?
We’re working hard to make sure our virtual support agent is helpful, so we appreciate your feedback!
If the virtual support agent was able to resolve your issue, click the 👍 button to let us know!
You can also share feedback by replying directly to the virtual support agent. Just say "That helped" or "Thank you!"
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