What type of messages does Iterable support?
Does Iterable support mobile?
Yes, we allow marketers to seamlessly choose between email, mobile push notifications, and SMS to message their customers. Marketers can also send any mobile app event to Iterable to use in segmenting and filtering their subscribers.
Does Iterable work for B2B companies?
B2B companies can definitely use Iterable, although our functionality is optimized for B2C companies (e.g, e-commerce, subscription services, media companies, etc.).
Is Iterable meant for marketers or for engineers?
Both. All our core features (e.g., segmentation, workflows, a/b experiments, etc.) can be used by marketers without writing any code. But we also have APIs and integrations that can be used/set-up by engineers to add even more functionality.
What other applications does Iterable Integrate with?
Who are some of Iterable's customers?
Yelp, Dot & Bo, 2U, Munchery, Spring, IMGE and many more.
What kind of Customer Support does Iterable provide?
We offer all our customers email and chat support and do our best to respond right away - usually within a few minutes. We also have Premium Support options for customers that require it.
How does Iterable handle email deliverability?
Iterable has partnered with the industry leaders in email infrastructure and deliverability - so our service runs on the best possible infrastructure. In addition, we are very strict about sender email hygiene and we give our customers all the tools they need to make sure their deliverability is best in class.
Can I send out blast / newsletters through Iterable?
Does Iterable handle and process bounces, unsubscribes and complaints (feedback loops)?
Yes. We handles these automatically and make sure your reputation is kept intact.
Can I have a dedicated IP at Iterable?
Yes, we support dedicated IPs for customers that request it.
Do clicks on unsubscribe urls count as email clicks?
No, clicks on unsubscribeUrl, hostedUnsubscribeUrl, or unsubscribeMessageTypeUrl do not count towards your total number of clicks or unique clicks. They also do not affect click rates.
Does Iterable send multi-part MIME emails automatically?
Yes, we automatically generate a plaintext version of the email at send time. We do not generate a plaintext version for proof sends.
Is there a limit to how much data can be attached to a trait/user/event?
Yes, there is a 50kb limit for the entire object (entire user or entire event). It is important to keep the size in check to maintain good segmentation performance. We advise customers to use data feeds when possible.