Two-factor authentication (2FA) provides an extra layer of security for your Iterable login. With 2FA enabled, members will not only need to enter a password when logging in, but they will also need to enter a code that is generated on a device in their possession (eg. a smartphone).
In Iterable, two-factor authentication is enabled at the member level. The instructions that follow are intended to be completed by each member who requires this form of authentication.
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Setting up 2FA
Before getting started with two-factor authentication, download an authenticator app for your phone (unless you have a separate, 2FA-dedicated device). The below instructions use Google Authenticator, but any similar app will work.
To set up 2FA:
Click the Edit My Account link in the top-right menu.
On the account screen, you'll find the Set Up Two Factor Authentication button along the right side. Click it.
This will generate a QR code, which you can scan using your authenticator app.
This code provides the app with the information it will need to generate two factor codes for your account in the future. If you do not have the ability to scan the QR code, Iterable provides a code to manually enter in your app.
The authenticator app immediately recognizes your email address and Iterable as the associated platform.
For example, in Google Authenticator:
Take the code that's displayed in the authenticator app and enter it into the bottom of the Two Factor Authentication section of your Iterable account details. Then click Enable.
If you have entered the code correctly, the page will show a success message.
Before navigating away from this page, take note of the five backup codes now displayed in the Two Factor Authentication section of your preferences. Record these codes in a safe place, as they will serve as a second form of authentication in the event that you misplace your device. Iterable only displays these codes once.
Reviewing 2FA-enabled members
To review which members in an Iterable organization have 2FA enabled, log in to Iterable as a member that has the Manage Members org permission. Then, navigate to Settings > Organization Members and inspect the 2FA column.
There are two ways to disable 2FA for a specific organization member:
As a member with the Manage Members org permission, navigate to Settings > Organization Accounts. Click on the name of the member in question, then click Edit Details. Finally, disable 2FA for the member by clicking the Disable Two Factor Authentication button.
Members can disable 2FA for themselves by logging in, clicking Edit My Account in the upper-right menu, and clicking Disable Two Factor Authentication.