Creating campaign variations to test in Iterable can be a fun and creative process. It's where you surface the details you want to test to see what works, and what doesn't, and where you set yourself up to learn valuable insights about your users.
Planning an Experiment, provides information to help you choose which part of a message to experiment with, based on your experiment objective. This article highlights changes you might consider for the part of the message you chose.
In this article
From name and sender variations
When you receive a message, are you more likely to open it if you recognize the sender by a company name, or if it's from someone you know? Does receiving a message that reflects a recent transaction you've had with a company motivate you to open it? To find out if the same's true for your users, test from and sender name fields. You might try using:
- Your company name, to trigger brand recognition
- A brand catch phrase
- The name of a person customers engage with at your company (maybe an agent assigned to them)
- A transactional value (for example,
Subject line variations
It's generally best to test substantial changes, rather than small ones, when experimenting with subject lines. For example, you might:
- Lengthen or shorten the subject line
- Write a call to action
- Highlight a noteworthy new service, product, or feature
- Include a user-specific detail (maybe their first name)
- Add an emoji
When you're experimenting with preheader text, consider using only one or two key words, or a quick and recognizable phrase. Text that's catchy and doesn't repeat, but perhaps extends, your subject line has the best potential to impact open rates. Keep in mind that this text is often displayed in a font that's smaller or more faint than the subject line, and some monitors display a short bit of text, if any.
Send time variations
In addition to the impact it has on conversions, sending messages to users when they're able to engage with them is a great way to make them feel like you respect them (and sending them at inopportune times has the opposite effect).
If you're not already leveraging Send Time Optimization to maximize opens and clicks, try experimenting with a couple different times to see which performs best. When choosing times, consider whether your target audience is more likely to pay attention to messages on weekdays (in the morning, on a lunch break, or after an evening commute) or on weekends (probably not too early).
See Send Time Optimization for more information.
Message body variations
To measure the effectiveness of a campaign and its variations with clicks, purchases, or custom events, experiment with message body.
With message body experiments you can test big changes, such as to layout or new text or images, or more subtle changes, such as adjusting button or link positions.
Keep in mind that it's easier to attribute conversion improvements to a specific change (the inclusion of graphics) than to a broad change (for example, a change to the general tone of your messaging). If you want to create a variation of a campaign that tests large-scale changes, try breaking them into discrete experiments so you can more easily evaluate which change had the greatest impact.